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Zoom Contact Center for Service Cloud Voice
A unified agent experience for Zoom Contact Center and Service Cloud Voice
Starting at $20 USD/user/month
- Industries
- Horizontal Product
- Business Need
- Customer ServiceTelephonyAgent Productivity
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Zoom Contact Center for Service Cloud Voice enables agents to access contact center functionality within Salesforce's Omni-Channel to increase agent productivity, providing them with an efficient and unified experience in a single place.
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Enhanced Omni Channel and Zoom's Salesforce Service Cloud Voice app
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0081542 According to this Zoom document, one of the limitations in using the Zoom's Service Cloud Voice Salesforce app is that it does not work with Enhanced Omni Channel. But Salesforce will retire the Standard Omni-Channel in June and will require its clients to start using Enhanced Omni. Does the Zoom app work with enhanced Omni? If not, when do you plan to update the Zoom app in Appexchange?
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0081542 Good morning , Zoom Contact Center for Service Cloud Voice supports Salesforce Enhanced Omni-Channel. - Thanks