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DaVinci Toolkit for Salesforce Voice
Bridge Salesforce Voice with Any Telephony. Cloud or On-Prem.
- Industries
- Healthcare & Life SciencesRetailTravel, Transportation, & Hospitality
- Business Need
- Customer ServiceAgent ProductivityIntegration
- Requires
- None
- Compatible With
- Sales CloudService CloudFinancial Services Cloud
DaVinci makes Salesforce Voice work with the systems you already use, on-prem or cloud. It’s the fastest way to give agents full context, supervisors full data, and IT full control.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- None
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Sales CloudService CloudFinancial Services Cloud
- Salesforce Editions
- ProfessionalEnterpriseUnlimitedDeveloperEssentials
App Details
- Version
- AMCServiceCloudVoice/ver 1.7 1.7.0
- Listed On
- 12/01/2023
- Latest Release
- 07/11/2025
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Multiple CurrenciesSupports Salesforce orgs that use Multiple Currencies.Person AccountsSupports Salesforce orgs that use Person Accounts.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.
- No LimitsLightning ReadyMultiple CurrenciesPerson AccountsManaged PackageLightning App Builder
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 1Custom Tabs: 0Custom Apps: 1
- Lightning Components
- Global: 5App Builder: 2Community Builder: 0
- Languages
- English
Security
Additional Details
DaVinci is an extensible integration platform designed to align Contact Centers and CRMs. It connects Salesforce Voice with enterprise-grade telephony systems, including on-premise and cloud-based CCaaS platforms. How It Works: Layered Application Design: Pre-built connectors for rapid deployment Low-code/no-code configuration for quick customization Full SDK for bespoke, enterprise-grade integrations Unified Agent Desktop: Embed voice controls directly in Salesforce Voice Enable real-time screen pop, call controls, and dispositioning Data-Driven Service Enablement: Consolidate voice and CRM data in one interface Surface real-time insights for agents and supervisors Provider-Agnostic Infrastructure: Supports Avaya, Teams (phone & meeting), Cisco, Genesys, NICE CXone, AWS, and others Avoids vendor lock-in, future-proofing CX investment Security & Compliance: Enterprise-grade encryption and auditability Aligned with industry standards (HIPAA, PCI, etc.) Why It Matters: DaVinci separates business logic from infrastructure. That means IT and CX teams stay agile, no matter what platform the contact center runs on.
Need help?
AMC Technology
Richmond, VA, USA
Online Portal: https://www.amctechnology.com/support Search the knowledge base for self-support or log a support request 24/7 Email Support: support@amctechnology.com Phone Support: +1.800.390.4866 (Toll Free within U.S.)