Solving Salesforce Problems to Deliver Greater Value from your Subscription

Stephen from the GoodCloud Team worked with us to create online membership forms that would create a contact in Salesforce for both volunteers and students. He understood our organisation and both listened to and responded to what our needs were and also what our limitations are. He used Web-2-lead to help us add the form content to Salesforce. It was a complex task, requiring coding and working in with the volunteer who created the html forms (who did not have good English language skills). His communication with the whole team, including the volunteer, was superb, respectful and clear. He kept our focus on the project and taught staff how to modify the forms so that we were not reliant on him when changes were needed going forward. The experience empowered us.

Our challnge was that we had built a small app in Salesforce for our business users to submit New Business Initiative Requests for new IT / Systems functionality for theior business stream. This included the approvals and workflow to progress from request to approved project, with our Group Exec able to have visibility and involvement throught this process. Monday.com was later chiosen as a project tool to track and moitor the progress of the project and completion of deliverables. This required some manual double handling of data to recreate the apporved project from Salesforce into Monday.com Goodcloud was tasked with building a custom integraion between the two systems. Although there was a Monday.com provided connector this did not meet requirements due to the lack of error hadnling and inability to rasie alerts on any integration failures. Goodcloud used custom Apex and a trigger Flow to call out to the Monday.com API and movbe data between the two systems based on our business logic. Numerous challeges were overcome by their deep technical expertise and excellent communication. As a result we have two tightly integrated apps whith easy vsiibility of error logs and daily integration results. We removed a manual process prone top human error and availability of staff.

The challenge for this project was to provide tight and live integration between our ERP system (JD Edwards) and Salesforce. Becasue JDE is a legacy on prem solution and Salesforce is a PAAS this provided numerous technology challenges. In addition to this we had the challenge of working with a project team that could often not provide detailed requirements, and a team of JDE developers who provided no consistency in their API in terms of package format and error handling. In light of these challeges Goodcloud have provided an outstanding partner experience. Oustanding communication and an ability to work together with the internal teams (IT, Project and business stream) have provided great value and made this project a success. The technology used is custom Apex, triggers, Flows, batch Apex and a loggig interface (Nebula Logger) which allows the IT support team to have visibility of errors and trouble shooting from a SF perspective. As an outcome we have hundereds of successful API calls between Salesfroce AND JDE on a daily basis. We have a user base of two thousand users who are benefitting with increased productivity and workflow due to these integrations.

Stephen went out of his way to understand the way our organisation works and what we needed. He was available to panicked staff who got confused, tirelessly and kindly explaining things to them and supporting them until they became confident users of the system. He was available at the drop of a hat whenever we struck a problem, despite the fact it was usually caused by our own errors. He kept an eye on the system and alerted us to issues that had arisen. Stephen acts as if our work is as important as his own. He cares. And that makes him stand out.

We are able to use Salesforce to perform magic, thanks to the Goodcloud team, in particular Stephen. This partner has been our consultant on all things to do with Salesforce, on a number of projects. Each has been complex. Stephen has the ability to think ahead to potential complications that we would never have predicted, yet ones we immediately recognise as issues once he asks about them. He is really clear about scope and gets to the essence of what we want by asking pertinent questions. He is highly experienced, humble, competent, patient and respectful with all our staff. I have never seen them back away from a request. They think about it, ask some questions, make some suggestions, ask more questions and then come up with solutions.