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Maven Co-Pilot

AI powered agent co-pilot that saves you time, money, and sanity

Overview

An AI powered support agent co-pilot that saves you time, money, and sanity. It helps agents answer questions instantly, suggest follow ups, and take action.

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  • Save Costs: By automating support workflows with AI agents, customers can reduce support costs by up to 75%.

  • Improve Customer Experience: The AI-driven approach provides personalized and instant support, offering a delightful experience for your customers.

  • Empower Your Agents: The Agent Co-Pilot system assists human agents in crafting perfect responses, freeing them up to focus on complex, higher-level tasks.

  • Proactive and Predictive Support: leverage AI to anticipate customer needs and provide proactive guidance, preventing problems before they arise.

  • Drive Revenue: Maven can transform support operations from a cost center into a strong revenue driver through effective cross-selling and upselling.

Maven helps customers deploy the power of AI to improve the support experience. It helps answer questions instantly, suggest follow ups, and take action. The Maven Copilot seamlessly get answers to support requests based on existing enterprise knowledge. This allows agents to work more efficiently accelerating how they respond to support requests (Cases) within the Salesforce user experience. The Maven Co-pilot reads the appropriate details from the case and makes suggestions for a response. The Maven Co-pilot has a chat feature that uses the case context to further tune the generated response. Finally, each response has a feedback option (thumbs up / down) that helps tune the responses.

Categories

Business Needs
Agent Productivity
Case Management
Personas
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package