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Maven Co-Pilot

By Maven AGI, Inc

AI powered agent co-pilot that saves you time, money, and sanity

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Payment required for external services or products

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Business Need
Agent Productivity
Case Management
Requires
Service Cloud
Compatible With
Service Cloud

An AI powered support agent co-pilot that saves you time, money, and sanity. It helps agents answer questions instantly, suggest follow ups, and take action.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
Maven Copilot/SmartRelay CMDT accessor fix 3.5.0 3.5.0
Listed On
04/16/2024
Latest Release
07/13/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 5
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 2
App Builder: 1
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/08/2024

Additional Details

Maven helps customers deploy the power of AI to improve the support experience. It helps answer questions instantly, suggest follow ups, and take action. The Maven Copilot seamlessly get answers to support requests based on existing enterprise knowledge. This allows agents to work more efficiently accelerating how they respond to support requests (Cases) within the Salesforce user experience. The Maven Co-pilot reads the appropriate details from the case and makes suggestions for a response. The Maven Co-pilot has a chat feature that uses the case context to further tune the generated response. Finally, each response has a feedback option (thumbs up / down) that helps tune the responses.

Need help?

Maven AGI, Inc

Boston, MA, USA

Support Phone+1-617-237-6046
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