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Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce
Bring the in-store experience online
- Industries
- AutomotiveFinancial ServicesRetail
- Business Need
- SalesCustomer ServiceChat & Web Conferencing
- Requires
- B2C Commerce
- Compatible With
- B2C Commerce
Vee24 is helping retailers accelerate their digital business by creating great person-to-person connections, virtually, through video and text chat; co-browsing; secure sharing; online appointment setting; chatbots and more.
Highlights
Video Chat for two-way, face-to face engagements that enable consultative selling and build trusted relationships. One-way video and voice chat are also available.
Cobrowsing, Sharing & Online Collaboration for digitally holding the customer’s hands throughout the service or sales journey using cobrowsing, screen sharing, co-form fill, and file transfer.
Text Chat for timely, efficient responses allowing your agents to handle multiple conversations at once. Either in real time or asynchronously via popular apps like Facebook Messenger, WhatsApp, or SMS.
Online Appointment Scheduling for giving online visitors the option to schedule a session with a customer service agent or product specialist at their convenience.
Conversational AI Chatbots for quickly answering commonly asked questions, cobrowsing to relevant website pages, gathering info to pass to a live agent — all automated and continuously learning.
Direct Links to engagements in social, email, advertising channels, and QR codes for enabling customers to engage directly via live text or video chat even before they reach your website.
Nudges for prompting an online visitor to engage with a virtual sales agent or product specialist based on their browsing behavior and known attributes.
Reporting and analytics for measuring performance against goals and key metrics and sharing with managers, customer service agents, and sales specialists.
Omnichannel engagement platform that seamlessly transfers engagements from chatbots to humans, customer service to sales, virtual to in-store.
Provider Details
Vee24 is the world leader in live engagement solutions and brings a unique blend of technical know-how, customer insight, and best practices to deliver the next chapter in customer engagement. With offices in the United States and the UK, Vee24 unifies the full breadth of live engagement capabilities — text chat, voice chat, video chat, co-browsing & screen sharing, chatbots and scheduling — into a single platform experience, with support across desktop, tablet, and mobile devices. We provide live help solutions to some of the world’s best known brands and have helped clients provide a superior customer experience — impacting online sales conversion, average order value, and customer loyalty. Today, organizations spend billions of dollars driving traffic to their websites and stores, yet are too often leaving customer needs unmet. In the case of ecommerce, conversion rates average 2-3% in many categories. With our live help solution, our clients are converting 10 – 30% of assisted sessions, with 25-35% increases in average order value.
Pricing Details
Virtual Boutique Starting at
$500 USD/company/month