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360° Analytics for Service Cloud – Smart Dashboards & Insights

Turn service data into delighted customers

Overview

360° Support – Smart Customer Support Analytics & Dashboards is a fully secure ready-to-install Service Cloud package that empowers customer support agents with instant data insights and dashboards on Cases, User Journeys, and Accounts.

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  • Real-Time Insights – In-built dashboards provide real-time visibility into customer support performance, avoiding any gaps between data and information.

  • Clear Visualization – The dashboards and visuals are easy to comprehend at a single glimpse.

  • Data-Driven Decision Making – Interactive dashboards and insights give business owners confidence to make big changes in their customer support patterns.

  • Performance Tracking – Timely track case escalation rates, inactive cases and average closure time to ensure better team performance at all times.

  • Enhanced Team Productivity – Timely identify workloads across teams and agents to adjust the bandwidth and increase response rates.

  • Reports For Records – Instantly export dashboards to Excel for reporting, and collaboration across teams

Full Description 360° Support – Smart Customer Support Analytics & Dashboards is a fully secure ready-to-install Service Cloud package that empowers customer support agents with instant data insights and dashboards on Cases, User Journeys, and Accounts. It provides a holistic view of customer support performance, success rates enabling teams to make instant but strategic decisions. Data Visualization includes: Donut Charts showing high-volume customers and open case distribution. Horizontal Bar Charts showing growth patterns, top escalated users, and team-wise case priorities. Vertical Bar Charts showing inactive cases, comment frequency, case ownership, and average closure time. Matrix Charts for analyzing closed cases by account over the fiscal year. These AI-powered visuals and dashboards are safe to download and exportable for Excel for quick access and instant shareability.

Categories

Business Needs
Customer Service
Dashboards & Reports
Data Visualization
Industries
Automotive
Consumer Goods
Financial Services
Personas
Business Operations Manager
Executive
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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