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360° Analytics for Service Cloud – Smart Dashboards & Insights

By Envision eCommerce Inc. DBA Envision

Turn service data into delighted customers

Free  

Never requires payment

Try It
Industries
Automotive
Consumer Goods
Financial Services
Business Need
Customer Service
Dashboards & Reports
Data Visualization
Requires
Service Cloud
Compatible With
Service Cloud

360° Support – Smart Customer Support Analytics & Dashboards is a fully secure ready-to-install Service Cloud package that empowers customer support agents with instant data insights and dashboards on Cases, User Journeys, and Accounts.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Enterprise
Developer

App Details

Version
Service Dashboard/ver 0.1 0.1.0
Listed On
09/15/2025
Latest Release
09/15/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/12/2025

Additional Details

Full Description 360° Support – Smart Customer Support Analytics & Dashboards is a fully secure ready-to-install Service Cloud package that empowers customer support agents with instant data insights and dashboards on Cases, User Journeys, and Accounts. It provides a holistic view of customer support performance, success rates enabling teams to make instant but strategic decisions. Data Visualization includes: Donut Charts showing high-volume customers and open case distribution. Horizontal Bar Charts showing growth patterns, top escalated users, and team-wise case priorities. Vertical Bar Charts showing inactive cases, comment frequency, case ownership, and average closure time. Matrix Charts for analyzing closed cases by account over the fiscal year. These AI-powered visuals and dashboards are safe to download and exportable for Excel for quick access and instant shareability.

Need help?

Envision eCommerce Inc. DBA Envision

815 Brazos St STE 500, Austin, TX 78701, USA

For any assistance regarding Service Cloud—whether it's installing the app, configuring access, or navigating through features—feel free to reach out to our support team.

Support Phone1-888-661-8967
Other ResourcesEmailTerms & Conditions