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Voice Connectors for Einstein Conversation Insights
Get the most out of every customer interaction
- Industries
- Horizontal Product
- Business Need
- SalesSales Intelligence
- Requires
- Sales Cloud
- Compatible With
- Sales Cloud
Einstein Conversation Insights surfaces key moments in your sales conversations. Reps can access calls in SF. Managers can quickly zoom in to important parts of the conversation to listen for customer feedback, objections, competitor mentions and more
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Sales Cloud
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Sales Cloud
- Salesforce Editions
- EnterpriseUnlimited
App Details
- Version
- Voice Connectors for Einstein Conversation Insights/Release 1.427 1.427.0
- Listed On
- 04/24/2023
- Latest Release
- 07/14/2025
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Multiple CurrenciesSupports Salesforce orgs that use Multiple Currencies.Person AccountsSupports Salesforce orgs that use Person Accounts.Salesforce ShieldSupports Salesforce orgs that use Shield.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.Salesforce MobileSupports Salesforce for iOS and Android.
- No LimitsLightning ReadyMultiple CurrenciesPerson AccountsSalesforce ShieldManaged PackageLightning App BuilderSalesforce Mobile
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 6Custom Tabs: 4Custom Apps: 1
- Lightning Components
- Global: 4App Builder: 0Community Builder: 0
- Languages
- DutchEnglishFrenchGermanDanishItalianJapaneseKoreanPortugueseSpanish
Security
Additional Details
Using the ECI Voice Connectors package, customers can connect their voice data sources without having to invest any development time in integrating with the ECI API. The proposed solution is independent of what CTI providers currently offer for Salesforce integration and does not rely on their data or behavior.. Recordings from third-party telephony providers are duplicated and stored in the Salesforce Platform. These recordings are not counted against customers’ data storage limits. Because trust is paramount, we leverage our Customer 360 Truth Platform to securely store the recordings and control who has access to them. Customers can choose how long they would like to store these recordings by working with Salesforce Customer Support. The default time period is two years. The details of each call and its recording file are stored in the voice call record, which is a standard object in Salesforce. Administrators can manually delete a voice call record from the voice call record details page. This deletes all relevant data associated with the call across our technology stack. Administrators can also access voice call records through a list view or custom report.
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Salesforce
San Francisco, California, United States