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Voice Connectors for Einstein Conversation Insights
Get the most out of every customer interaction
- Industries
- Horizontal Product
- Business Need
- SalesSales Intelligence
- Requires
- Sales Cloud
- Compatible With
- Sales Cloud
Einstein Conversation Insights surfaces key moments in your sales conversations. Reps can access calls in SF. Managers can quickly zoom in to important parts of the conversation to listen for customer feedback, objections, competitor mentions and more
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Sandbox Install option
Hello, I'm in the middle on trying out this feature first on our sandbox, do you guys have an option to use it in Sandbox 1st?
Dialpad integration
I would say it is great once setup, but it is really confusing on actually getting it going with limited support even for a developer. I was able to do it in about a week, but I would recommend a video process or screenshot step by step.
Fails to enable for Aircall
The Voice Connector fails to enable for Aircall and displays an error message: "the subscription failed". As far as I can tell we have all of the required licenses, but Salesforce refuses to help on their "Standard" support plan.
Package working well! Can it be connected to multiple Aircall dashbaords?
Hello Team, we have installed the package, it is working well! However, in our case we have multiple Aircall dahsbaords, can the package work for multiple aircalls ? that would be helpfull! Thanks,
Hi Burke, We are having the same issue? Did you ever get this working? Thanks!