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Coral Orchestration
Let Coral coordinate your Salesforce Call Center and every other IT system
- Industries
- Horizontal Product
- Business Need
- Customer ServiceIT & Administration
- Requires
- Service Cloud
Coral Orchestration is a Lightning Web Component running in the Salesforce Lightning Utility bar. It enables the Coral Desktop to coordinate Salesforce with multiple other enterprise systems using Coral's Orchestration.
Highlights
Salesforce Lightning Utility bar and lets Coral Desktop drive the behaviour of Salesforce using Orchestration.
Provider Details
Coral is a composable workspace for customer-facing employees who need to navigate multiple applications and handle complex workflows. Deployed on over 102,000 desktops in the largest contact centers in the world, Coral connects to contact center platforms, CRMs, and other applications, federating all the information and AI tools agents need to serve their customers. Coral features a unique orchestration technology that empowers IT organizations to build customizations, create automations, and roll them out to thousands of employees in days. Coral was founded in 2011 by call center veterans passionate about reducing the cognitive load of customer service employees and taking the complexity out of making changes to their desktops.
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
Coral Orchestrated Lightning coordinates with the Coral Desktop product available from Coral. The Coral product connects with a wide range on enterprise systems which can be coordinated with Salesforce.
Pricing for Coral desktop can be provided after a discovery session.
Enterprise
$800 USD/company/month
Free trial available for 30 days