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DaVinci for Agentforce by AMC Technology
Connect Agentforce to your contact center without replacing what works
- Industries
- Healthcare & Life SciencesManufacturingRetail
- Business Need
- SalesCustomer ServiceAgent Productivity
- Requires
- Agentforce
- Compatible With
- Sales CloudService Cloud
DaVinci for Agentforce connects Salesforce AI agents with your telephony, CRM, and contact center platforms. Bring real-time automation, voice intelligence, and workflow orchestration into your existing environment, without disruption.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Agentforce
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Sales CloudService Cloud
App Details
- Version
- AMCAgentForce/Spring 2025 1.0.0
- Listed On
- 02/04/2025
- Latest Release
- 02/04/2025
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpAgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MoreManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsAgentforceManaged Package
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 1Custom Tabs: 0Custom Apps: 0
- Lightning Components
- Global: 0App Builder: 0Community Builder: 0
- Languages
- English
Security
Additional Details
AI Agents Are Only as Powerful as the Systems They Can Reach Agentforce is changing how contact centers operate. AI agents handle routine work. Human agents focus where it matters. But most environments are fragmented. Telephony sits outside Salesforce. Data lives across systems. Automation stops at platform boundaries. DaVinci for Agentforce closes that gap. Connect Agentforce to Your Entire Contact Center Stack DaVinci acts as the orchestration layer between Salesforce Agentforce and your existing infrastructure, including: On-premise telephony CCaaS platforms Custom CRM systems Hybrid environments This means you can extend AI across your entire operation, not just inside Salesforce. Bring AI Into Real Customer Conversations Agentforce Voice enables conversational AI. DaVinci makes it actionable. By integrating real-time call events with Salesforce workflows, you can: Trigger automation from live interactions Surface relevant customer data instantly Route conversations intelligently Assist agents in real time Every interaction becomes faster, more informed, and easier to resolve. Modernize Without Replacing What Already Works.
Need help?
AMC Technology
Richmond, VA, USA
Online Portal: support.amctechnology.com Search the knowledge base for self-support or log a support request 24/7 Email Support: support@amctechnology.com Phone Support: +1.800.390.4866 (Toll Free within U.S.)