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DaVinci for Agentforce by AMC Technology
Connect Agentforce to your contact center without replacing what works
- Industries
- Healthcare & Life SciencesManufacturingRetail
- Business Need
- SalesCustomer ServiceAgent Productivity
- Requires
- Agentforce
- Compatible With
- Sales CloudService Cloud
DaVinci for Agentforce connects Salesforce AI agents with your telephony, CRM, and contact center platforms. Bring real-time automation, voice intelligence, and workflow orchestration into your existing environment, without disruption.
Highlights
Bring Agentforce AI to Existing Phone Systems Extend AI capabilities into your current telephony environment.
Turn Live Call Events Into Automated Actions Trigger workflows based on real-time interactions.
Extend Agentforce Across the Contact Center Stack Connect Salesforce to every system involved in the customer journey.
Deliver Personalized Service at Scale Use real customer data to drive smarter interactions.
Scale AI Without Operational Disruption Adopt automation incrementally, not all at once.
Automate Across Salesforce Voice and CCaaS Platforms Unify workflows across platforms like Avaya, Cisco, and Microsoft Teams.
AMC Technology's Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community.
Provider Details
AMC Technology
Richmond, VA, USA
Founded
1995
Trust Center
Phone
1-804-419-8600AMC Technology is a Salesforce-focused contact center transformation partner helping organizations modernize voice, AI, and agent experiences within the Salesforce ecosystem. Founded in 1995, AMC brings nearly three decades of deep contact center integration expertise to Salesforce Service Cloud, Salesforce Voice, and Agentforce initiatives. We specialize in modernizing bespoke Open CTI environments, accelerating migrations to Salesforce Voice, and designing intelligent, AI-enabled workflows that improve agent productivity and customer experience. Our DaVinci™ integration toolkit enables rapid orchestration across telephony, routing, and enterprise systems — delivering a streamlined, unified agent desktop experience inside Salesforce. Combined with our Blueprint → Build → Orchestrate services model, we reduce migration risk, preserve critical business logic, and create scalable architectures built for long-term growth. AMC Technology partners with customers from strategy through implementation to ensure their Salesforce contact center is resilient, extensible, and future-ready.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
DaVinci is available on a per-user per-month basis and priced based on the total number of agents. Please contact us for additional details on service fees and questions about transcription pricing at info@amctechnology.com.
DaVinci Toolkit Agent Bundle
$27 USD/user/month