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Axialys for Salesforce Service Cloud Voice

Telephony for Contact Centers : CTI, IVR and ACD

Overview

Axialys for Salesforce Service Cloud Voice provides a natively Omnichannel Salesforce telephony integration. SaaS and Cloud-Call-Center solution with CTI, IVR configurator, ACD functions.

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  • Our fully Cloud-based contact center solution, Axialys for Service Cloud Voice is designed to optimally manage incoming and outgoing calls.

  • Axialys provides cloud telephony as well as a cloud-call-center software. Telecom Operator and Editor, we have a complete control on our network, delivering a high level audio quality in voice interactions as well as a drastic cost reductions

  • User -friendly, intuitive interface for 2 different management levels: supervisor and administrator. Detailed real-time monitoring & statistical reports allowing you to monitor your call center

With Axialys for Salesforce Service Cloud Voice, You will benefit from : CTI, IVR configurator, ACD, supervision interface, agent interface, call-recording, call-routing, call-queuing, advanced reporting. As a Telecom Operator, we invest in global telecom infrastructure to offer the best-in-class audio quality for your phone interactions (stereophonics' recordings). The Axialys for Salesforce Service Cloud Voice integration improves the quality of every interaction in order to offer the best customer experience as possible. Axialys for Salesforce Service Cloud Voice, allow your company to : . have the benefit of a complete native integration with Salesforce . deliver Voice Flows . monitor your contact center & agents activity in real-time . access to out-and-out dashboards . and of course, benefit from a high-level voice quality

Categories

Business Needs
Customer Service
Telephony
Industries
Professional Services
Retail
Travel, Transportation, & Hospitality
Personas
Administrator
Business Operations Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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