Axialys for Salesforce Service Cloud Voice

At Axialys, our mission is to provide our customers with customized, reliableand state-of-the-art cloud telecom solutions as they can comfortably develop their business. Our software solution called “Voice Management” includes ACD (Automatic Call Dispatcher), IVR (Interactive Voice Response) and CTI (Computer Telephony Integration). We have developed a Salesforce connector which enables Customer Card Access: agents can have access to all the data they need to handle each customer’s request. This CTI provides contact center managers a global overview on the Call center activity, with detailed real-time call statistics Linked with Salesforce , Voice Management gives a 360 ° view of your customers at the first call (inbound or Outbound) Furthermore, for a precise control of your call center, you have dash board in real time, such as call queue management, registration, integrations ...