Workbridge ConnectSMS

Native Salesforce SMS Experience Send and receive SMS directly inside Salesforce with a fully native experience powered by Twilio. Keep all customer conversations centralized, searchable, and accessible without switching to external messaging tools.

Two-Way SMS Messaging in Salesforce Enable real-time inbound and outbound SMS conversations directly from Salesforce records, allowing teams to respond faster while maintaining a complete communication history inside Salesforce.

Bulk & Outreach SMS Campaigns Launch bulk and outreach SMS campaigns directly from Salesforce for announcements, follow-ups, reminders, and notifications, helping teams engage multiple customers efficiently at scale.

Personalized Text Messaging at Scale Personalize SMS content dynamically using Salesforce fields such as name, account, or case details, ensuring relevant and engaging communication even when sending messages in bulk.

Twilio Messaging Service Management Manage Twilio credentials, messaging services, and phone numbers from a centralized Salesforce admin interface, simplifying setup while maintaining consistency and control.

User-Level Messaging Service Assignment Assign specific Twilio messaging services to individual Salesforce users, enabling controlled SMS sending and ensuring messages are sent from the correct service or phone number.

Permission-Based Access Control Control who can send SMS, run bulk outreach campaigns, or manage configurations using Salesforce Permission Sets, supporting secure and role-based access management.

Salesforce-First Architecture Built following Salesforce best practices, Workbridge ConnectSMS is designed for scalability, security, and seamless compatibility with Salesforce Sales Cloud and Service Cloud and any other cloud you think.

Quick Setup with No Code Required Get started quickly with guided configuration and intuitive setup screens, allowing admins to deploy SMS capabilities without custom development or complex integrations.