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Unleashing new waves of value through AI-driven customer service

By Capgemini*

Summit Consulting Partner

Unleashing the Value of Customer Service

Salesforce Consultants
No Ratings
Industry Competencies
Consumer Goods
Energy and Utilities
Financial Services
Healthcare and Life Sciences
Manufacturing
Public Sector and Government
Retail
Travel, Transportation and Hospitality
Product Competencies
Agentforce
Agentforce Commerce
Agentforce Marketing
Agentforce Sales
Agentforce Service
Analytics
Data 360
Platform
Certified People
People employed by the consultant who hold Salesforce certifications that align to competencies
8,070
Certifications
The number of certifications held by people at this organization that align to competencies
25,624

The emergence of agentic AI signals a profound transformation for customer service, complementing teams and self-service experiences with proactive, intelligent, real time and continuously learning services that deepen customer relationships

Description

The emergence of agentic AI signals a profound transformation for customer service, complementing teams and self-service experiences with proactive, intelligent, real time and continuously learning services that deepen customer relationships and accelerate business growth. According to Capgemini’s recent report, Unleashing the Value of Customer Service, this transformation requires fundamentally reshaping customer interactions, operational workflows, and strategic priorities to meet rising consumer expectations for seamless, personalized, and proactive experiences. Organizations that make this shift are better positioned to boost retention, build loyalty, and stay competitive in a rapidly evolving market. But this shift is about more than technology. It demands true orchestration across people, platforms, and strategy. This alignment makes the whole company work in sync so AI can scale and deliver lasting value

Highlights

Capgemini and Salesforce partner to guide organizations through this significant transformation. Capgemini brings deep expertise in business transformation, ensuring AI is thoughtfully integrated into core business processes.

Salesforce delivers cutting-edge innovations like Agentforce Service, Agentforce Voice, Data360, MuleSoft Agent Fabric, and Agentforce Sales that bring enterprise-grade agentic AI to life, with AI that is augmented, autonomous, and aligned to Org

These systems learn and act alongside humans, anticipating needs, automating complex work, and enabling entirely new ways to engage customers and create business value

Provider Details

Capgemini*
Paris, FR
Social Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
Pledge 1%
Founded
1967
Website
Email
Phone
+1-425-818-3364

Capgemini is an AI-powered global business and technology transformation partner, helping organizations reimagine their future and deliver tangible business value through innovation, technology, and people. With a strong heritage of nearly 60 years, Capgemini is a responsible and diverse organization of over 420,000 team members across more than 50 countries, serving clients globally with deep industry expertise and a robust partner ecosystem. We deliver end-to-end services and solutions, spanning strategy, design, technology, engineering, and business operations—empowering enterprises to accelerate their digital and sustainable transformation journeys. Leveraging market-leading capabilities in AI, generative AI, cloud, data, and digital engineering, Capgemini enables organizations to unlock innovation, enhance customer experiences, and drive measurable outcomes at scale. At Capgemini, we combine technology with purpose—imagining and making the future real through responsible and ethical innovation that creates lasting value for businesses and society. Get the future you want | www.capgemini.com

Geographic Focus

Shows the regions where the provider operates or has done business
Countries

United States • Canada • Japan • Algeria • Argentina • Australia • Austria • Belgium • Brazil • China • Colombia • Denmark • Egypt • Finland • France • Germany • Hong Kong • Hungary • India • Indonesia • Ireland • Italy • Malaysia • Mexico • Morocco • Netherlands • New Zealand • Norway • Philippines • Poland • Portugal • Singapore • Spain • Sri Lanka • Sweden • Switzerland • Tunisia • Ukraine • United Arab Emirates • United Kingdom • Vietnam

Languages

Supported Languages

English

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