Cosimo | Salesforce Implementaion & Product Management Experts

When we needed to move fast, Cosimo moved with us. Faced with an urgent requirement to lift core Guest Service processes out of Microsoft Dynamics and into Salesforce, Cosimo assembled a team quickly and got to work. Evenings, weekends, they committed fully to the timeline without cutting corners on the solution. Within two weeks we had a working MVP that gave our operations teams the platform they needed to keep functioning through a critical transition. What made this possible wasn't just technical capability, it was the mindset. Cosimo behaved like part of our team, not an external supplier. That kind of partnership is rare, and it's why we are excited to continue to work with the team on the full implementation

Scaling the Guest Claims solution across all Novasol brands and markets was a significant undertaking, and Cosimo delivered it without compromising quality. From the initial Danish pilot through to full roll-out, they maintained a level of rigour around the solution design, routing logic, compensation workflows, multi-brand communications, and security, that gave us confidence at every stage. The result is a consistent, scalable claims management capability that has replaced a fragmented, manual process with something our agents can rely on. Cosimo approached the entire programme as a true partner, staying focused on what the business needed to achieve and adapting where necessary to get us there.

Working with Cosimo on the initial Guest Claims pilot was a pivotal moment for our Guest Service Cloud journey. The Cosimo team came to us in Manchester, embedded with our agents, and delivered a fully configured Service Cloud solution for our Danish guest population with a focus and pace that genuinely impressed us. What stood out was their ability to balance technical depth with a clear eye on how our agents actually work, the solution was built for the people using it. Cosimo's agile approach meant we could course correct in real time without losing momentum. We left the pilot with a working solution and the confidence to scale.

We brought Cosimo in to help us take a hard look at how our Customer Service function was operating. Cosimo came on site, working directly with our teams, observing how cases were handled, and asking the right questions. What we got back wasn't a generic framework. It was a clear picture of where our processes were breaking down and a practical roadmap for fixing them. Cosimo is genuinely focused on business process and the people at the centre of it, and that came through in every conversation."

Cosimo Consulting are a great partner, from the initial scoping requirements throughout to the closure of the project. They worked well with the business, not afraid to ask the difficult questions and challenge the norm. Would recommend them to everyone!

Cosimo Consulting are a wonderful partner to work with, we developed a great collaborative partnership throughout the project. They worked well with both the business and technical teams.

Working with Cosimo on our Service Cloud and Field Service Platform automation project was an outstanding experience from start to finish. Cosimo made the effort to travel on-site to Denmark, working closely with our teams to ensure success. They designed and implemented automation that seamlessly links customer feedback directly to our service resources. Beyond compliance, the solution gives us powerful visibility into our teams performance helping us identify high performers as well as team members who need additional training or support. One of the most impactful outcomes has been our ability to react quickly to negative customer feedback allowing us to address issues proactively and turn potentially negative experiences into positive ones. Cosimo delivered a solution that is not only technically strong, but scalable, and aligned with our business goals. We view them as a trusted Salesforce Partner and would highly recommend them to any organisation looking to elevate their Service Cloud and Field Service operations

We had a complex scenario which we were never able to fully navigate using previous CRMs and third-party providers. This is the first time in the company history that we have a fully-functioning and efficient CRM. This is all down to the partner, Cosimo, that we had on board, and of course, the Salesforce CRM. It's been an absolute pleasure and I would recommend Cosimo to anyone looking for a partner to fully onboard them to Salesforce.

Our project with Cosimo was exceptionally complex, involving an intricate set of business processes and logic within Salesforce Field Service. The solution required deep understanding of countless variables, criteria, and dependencies that are critical to our operations. From the very beginning, the Cosimo team impressed us with their meticulous methodology and structured approach — every detail was thought through and documented to an outstanding standard. We also appreciated the willingness to co-located at critical times in the project which ensure that the project could progress effectively. Special recognition must go to Viran, the Cosimo Architect, who our team affectionately called a genius. His ability to translate our operational challenges into a streamlined, scalable solution was remarkable. Thanks to the quality of the work delivered, we have eliminated four hours of manual effort every single day. We couldn’t be more impressed with the professionalism, precision, and quality of Cosimo’s work. This project has not only improved our efficiency but has also set a new benchmark for how we approach complex business processes within system design.

We wished to implement a CRM, scheduling tool, field team app and integrate all that with a brand new HR system nationally. Our challenge was we have a low technical literacy team and these systems would be replacing a lot of manual and inconsistent processes. Our full solution utilised a range of Salesforce products, Sales cloud, service cloud, scheduler and a bespoke community for our customers. Cosimo supported us from the off in identifying which products suited our needs. Focusing on matching products to what we needed and within our budget. They imparted knowledge freely on what these products would do for us and how they met our needs. This was the first time a lot of our team had worked on a software project and Cosimo took great care to make sure the team understood what was happening and felt heard. They prioritise user experience and change management and treat every engagement like they are an extension of our internal team. Over the course of the project the requirements evolved and Cosimo handled the shifting landscape with patience and professionalism. Balancing necessary change with unnecessary change and appropriately challenging some requests to ensure process optimisation and user experience were not compromised and we were not increasing budget unnecessarily. The solution Cosimo developed on scheduler in particular, surpasses the standard capability and they developed an innovative solution that met our needs without pushing us to use a different product. Their depth of knowledge was exemplary and show cased repeatedly throughout. We have implemented a solution that has streamlined a number of manual processes, given us consistency at a national level (something we never had before) and has put reams of important management information at our fingers tips, this will enable growth and employees can focus on higher value tasks over admin now. These benefits would not be possible without Cosimo. In additional to a business benefits, as a team our