Cosimo | Salesforce Implementaion & Product Management Experts

We’ve had a very positive experience working with Cosimo. They are knowledgeable, responsive and easy to work with, but what stands out most is their willingness to really understand what we are trying to achieve. They don’t just focus on the immediate request, they work with us to find practical solutions that make sense for the business. I’d encourage prospective clients to be open about their ideas and what they want to achieve. Even if you’re not sure whether something is possible, discuss it with them. They’ll find a way to make it happen.

When we needed to move fast, Cosimo moved with us. Faced with an urgent requirement to lift core Guest Service processes out of Microsoft Dynamics and into Salesforce, Cosimo assembled a team quickly and got to work. Evenings, weekends, they committed fully to the timeline without cutting corners on the solution. Within two weeks we had a working MVP that gave our operations teams the platform they needed to keep functioning through a critical transition. What made this possible wasn't just technical capability, it was the mindset. Cosimo behaved like part of our team, not an external supplier. That kind of partnership is rare, and it's why we are excited to continue to work with the team on the full implementation

Scaling the Guest Claims solution across all Novasol brands and markets was a significant undertaking, and Cosimo delivered it without compromising quality. From the initial Danish pilot through to full roll-out, they maintained a level of rigour around the solution design, routing logic, compensation workflows, multi-brand communications, and security, that gave us confidence at every stage. The result is a consistent, scalable claims management capability that has replaced a fragmented, manual process with something our agents can rely on. Cosimo approached the entire programme as a true partner, staying focused on what the business needed to achieve and adapting where necessary to get us there.

Working with Cosimo on the initial Guest Claims pilot was a pivotal moment for our Guest Service Cloud journey. The Cosimo team came to us in Manchester, embedded with our agents, and delivered a fully configured Service Cloud solution for our Danish guest population with a focus and pace that genuinely impressed us. What stood out was their ability to balance technical depth with a clear eye on how our agents actually work, the solution was built for the people using it. Cosimo's agile approach meant we could course correct in real time without losing momentum. We left the pilot with a working solution and the confidence to scale.

We brought Cosimo in to help us take a hard look at how our Customer Service function was operating. Cosimo came on site, working directly with our teams, observing how cases were handled, and asking the right questions. What we got back wasn't a generic framework. It was a clear picture of where our processes were breaking down and a practical roadmap for fixing them. Cosimo is genuinely focused on business process and the people at the centre of it, and that came through in every conversation."

Cosimo Consulting are a great partner, from the initial scoping requirements throughout to the closure of the project. They worked well with the business, not afraid to ask the difficult questions and challenge the norm. Would recommend them to everyone!

Cosimo Consulting are a wonderful partner to work with, we developed a great collaborative partnership throughout the project. They worked well with both the business and technical teams.

Working with Cosimo on our Service Cloud and Field Service Platform automation project was an outstanding experience from start to finish. Cosimo made the effort to travel on-site to Denmark, working closely with our teams to ensure success. They designed and implemented automation that seamlessly links customer feedback directly to our service resources. Beyond compliance, the solution gives us powerful visibility into our teams performance helping us identify high performers as well as team members who need additional training or support. One of the most impactful outcomes has been our ability to react quickly to negative customer feedback allowing us to address issues proactively and turn potentially negative experiences into positive ones. Cosimo delivered a solution that is not only technically strong, but scalable, and aligned with our business goals. We view them as a trusted Salesforce Partner and would highly recommend them to any organisation looking to elevate their Service Cloud and Field Service operations

We had a complex scenario which we were never able to fully navigate using previous CRMs and third-party providers. This is the first time in the company history that we have a fully-functioning and efficient CRM. This is all down to the partner, Cosimo, that we had on board, and of course, the Salesforce CRM. It's been an absolute pleasure and I would recommend Cosimo to anyone looking for a partner to fully onboard them to Salesforce.

Our project with Cosimo was exceptionally complex, involving an intricate set of business processes and logic within Salesforce Field Service. The solution required deep understanding of countless variables, criteria, and dependencies that are critical to our operations. From the very beginning, the Cosimo team impressed us with their meticulous methodology and structured approach — every detail was thought through and documented to an outstanding standard. We also appreciated the willingness to co-located at critical times in the project which ensure that the project could progress effectively. Special recognition must go to Viran, the Cosimo Architect, who our team affectionately called a genius. His ability to translate our operational challenges into a streamlined, scalable solution was remarkable. Thanks to the quality of the work delivered, we have eliminated four hours of manual effort every single day. We couldn’t be more impressed with the professionalism, precision, and quality of Cosimo’s work. This project has not only improved our efficiency but has also set a new benchmark for how we approach complex business processes within system design.