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Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR

By Amazon Web Services (Partner Network)

Transform your customer experience (CX) at scale with Amazon Connect

No Ratings
Free  

Never requires payment

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Industries
Horizontal Product
Business Need
Sales
Customer Service
IT & Administration
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Salesforce Contact Center with Amazon Connect integrates native digital and voice capabilities into Salesforce Service Cloud, delivering a unified experience for agents, streamlining operational efficiency and enhancing customer service interactions.

  • re:Invent 2024 Presentation

Highlights

Natively integrate Amazon Connect Chat (web chat, SMS, social channels) with Service Cloud Digital Engagement

Enable the Amazon Connect in-app, web, and video calling experience within the agent console

Route all channels including voice, cases, and chat with Salesforce Omni routing flows or Amazon Connect routing

Easier self-service setup and configuration with Service Cloud Voice and Amazon Connect as the default contact center

Provider Details

Amazon Web Services (Partner Network)
Seattle, WA, US

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.

Pricing Details

Free

You can fully use this solution without payment.

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