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Salesforce Contact Center with Amazon Connect (SCC-AC): Contact Center | IVR
Transform your customer experience (CX) at scale with Amazon Connect
- Industries
- Horizontal Product
- Business Need
- SalesCustomer ServiceIT & Administration
- Requires
- Service Cloud
- Compatible With
- Sales CloudService Cloud
Salesforce Contact Center with Amazon Connect integrates native digital and voice capabilities into Salesforce Service Cloud, delivering a unified experience for agents, streamlining operational efficiency and enhancing customer service interactions.
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