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Neuron7 for Agentforce
Unlock Agentforce for service with deep domain troubleshooting and triage
- Industries
- Healthcare & Life SciencesHigh TechManufacturing
- Business Need
- Customer ServiceField ServiceAgent Productivity
- Requires
- Agentforce
- AppExchange Partner Products
- Compatible With
- Service CloudManufacturing Cloud
Neuron7 extends Agentforce capabilities, providing advanced asset diagnostics, intelligent recommendations, and step-by-step guided workflows allowing you to quickly unlock the power of AI-driven service resolution to drive productivity and success.
Highlights
Agent Action - Guided Troubleshooting: Access step-by-step resolutions when you need guidance on an issue
Agent Action - Identify common issues: Quickly see the most common issues for a particular model number or description
Agent Action - Leverage Successful Resolution Steps: Access which steps have been taken to resolve a particular issue in the past
Agent Action - Instant Error Decoder: Understand error codes immediately, accelerating triage and resolution
Agent Action - Next Likely Error: Based on root causes and resolution steps, quickly identify the next likely issues to emerge before they result in future outages.
Provider Details
Neuron7.ai
San Jose, CA
Neuron7 is the most proven way to deliver Service AI success for Salesforce customers. Purpose-built for complex service organizations, Neuron7 empowers teams to diagnose and resolve issues in seconds, at scale. By analyzing product manuals, past cases, knowledge base articles, and any other resolution data in your organization, Neuron7 generates actionable resolution intelligence that integrates seamlessly across Salesforce Service Cloud, Field Service, Data Cloud, and Experience Cloud. - Enable customer self-service with AI-driven diagnostics - Empower call center agents with instant resolutions - Guide field service technicians and support teams step-by-step through complex fixes - Integrate into core clouds and Agentforce for seamless experiences for service teams Whether you manage thousands of products, highly complex equipment, or global service teams, Neuron7 improves critical service metrics like first-call resolution rates, average handle time, reduced escalations, parts wastage, and customer satisfaction (CSAT).
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
The base Neuron7 solution is required to add on Agentforce capabilities. Neuron7 pricing is based on number of cases and data sources ingested, and the value delivered.