OpenTent Consulting Subscription

Working with OpenTent since 2023 has fundamentally shifted how Facing History handles our most complex Salesforce challenges. In addition to one-off builds, we utilize their engineering team for weekly office hours, which has been a game changer for my Admins and our long term roadmap. Our OpenTent Office Hours have been instrumental in: - Architecture & Automation Standardization: Moving us away from technical debt and towards a simplified, scalable structure, and untangling legacy flows and Apex to improve performance and maintainability. - Human-Centered Solving: They don't just look at the code, they look at the people using it. My admin team has benefited so much from working directly with OpenTent engineers to translate dense technical conundrums into sustainable process improvements. What we've learned with OpenTent: 1. Bring the "WHY", not just the "HOW". Because they take a human centered approach, they provide the most value when you explain the business friction you're trying to solve. Use OpenTent as partners in strategy, not just ticket takers. 2. Maximize your time. Sending our biggest architectural questions ahead of time through their intake (flagged as office hours content) allows the right team members to be there from the jump, and streamlines our discovery & routing. 3. Trust the team. Sam has built a culture of brilliance and empathy. Lean on the engineers expertise when they suggest a simpler path -- they are masters of reducing complexity!

OpenTent has been an extraordinary partner since we launched our Salesforce instance almost 8 years ago. Their partnership is one of thoughtfulness, ingenuity and know-how -- bringing exceptional talent and reliability. The level of service and attention that they put forward is one which every organization and company should expect from a Salesforce partner.

OpenTent does a wonderful job at surfacing the real needs behind your project and goals. Don't be afraid to share adjustments and corrections along the way - they are incredibly responsive and recognize that sometimes they are helping your understanding of the task grow alongside theirs.

The take a relationship approach to this work and really build a partnership

Our experience with Open Tent has been top notch. Sam, Kayleigh, Mel, and the team are experienced in a variety of implementations and expert communicators, project planners, and builders of rapport. We've had a great experience and I couldn't recommend them more highly.