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Reimagining customer experience: Human-led, AI-powered

By Capgemini*

Summit Consulting Partner

Why customer experience is now a driver of growth, trust,& longterm value

Salesforce Consultants
No Ratings
Industry Competencies
Consumer Goods
Energy and Utilities
Financial Services
Healthcare and Life Sciences
Manufacturing
Public Sector and Government
Retail
Travel, Transportation and Hospitality
Product Competencies
Agentforce
Agentforce Commerce
Agentforce Marketing
Agentforce Sales
Agentforce Service
Analytics
Data 360
Platform
Certified People
People employed by the consultant who hold Salesforce certifications that align to competencies
8,070
Certifications
The number of certifications held by people at this organization that align to competencies
25,624

Emerging technologies – particularly AI and agentic AI – are accelerating the evolution of customer expectations. What customers expect is no longer linear or predictable; it changes by context, moment, and intent.

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