CX Labs

Throughout our engagement, CX Labs have consistently proven to be a reliable and supportive Salesforce partner. Their team is knowledgeable, responsive, and always willing to go the extra mile to help resolve issues and provide expert guidance. They communicate clearly, deliver work to a high standard, and can be relied upon to assist whenever needed, making them a valued partner in supporting and enhancing our Salesforce platform.

The CX Labs and team have been incredibly helpful throughout this Salesforce-related work. Their support, responsiveness, and depth of knowledge have made a significant difference in resolving issues quickly. The collaboration has been seamless, and their proactive approach has been greatly appreciated by the team.

CX Labs provided exceptional support throughout the transition to a new PSP, ensuring a seamless and well-managed changeover for all customer payment processes. Their strong attention to detail, structured approach, and proactive risk management contributed significantly to the success of the project. Communication was clear, consistent, and well-coordinated at every stage, ensuring all relevant parties were fully informed, aligned, and aware of project progress, key milestones, and required actions. CX Labs demonstrated a high level of professionalism, technical expertise, and accountability, making them a trusted partner in delivering a complex transition efficiently and with minimal disruption to the business.

Working with CX Labs has been an exceptional experience from start to finish. Their team demonstrates a deep understanding of Salesforce best practices, clear communication, and a strong commitment to delivering high-quality work. They took the time to understand business objectives, propose thoughtful solutions, and executed it all with precision. I will definitely use CX Labs again with our future projects!

Stephen was amazing with our Calendly Implementation. He built the Flows to our specification, tested many scenarios, and made sure everything was working without issue. I would gladly work with Stephen again on our next project.

Stephen Wright was fantastic to work with! So helpful and knowledgable.

CX Labs was super helpful to getting Slack integrated with Salesforce. We wanted a few integrations to track when new Leads were coming in so our teams knew to engage with prospective customers and the interface to a dedicated Slack channel allowed us to respond faster to new customers. We also integrated Service Cloud cases where when a new post or email from a customer came in, CX Labs built dedicated channels where alerts targeted at the Account Team or the case owner are notified atuomatically. This saves us time and allows us to just use Slack as a view into our business activity along with our teams conversations. Stephen made the process really easy for us and we were impressed at the solution.

Highly recommended

I had the pleasure of working with Stephen and can confidently say that he is an exceptional professional in the field of Salesforce. His depth of knowledge and passion for the platform are evident in all his work. He is dynamic and driven, bringing energy and enthusiasm to the team. Stephen is not only innovative but also skilled at articulating his ideas and suggestions for new developments. He communicates his ideas clearly and effectively to all levels of a business. In summary, Stephen is a valuable asset to any team, and I highly recommend him for his expertise, dynamic approach, and innovative thinking in the world of Salesforce.

CX Labs helped to transform our business with their well-executed Salesforce implementation. From initial consultations to final deployment, they demonstrated a thorough understanding of our needs and helped to seamlessly integrate Salesforce into our operations. Their proactive approach ensured that the CRM system aligned with our workflows, enhancing efficiency across the board. Throughout the process, CX Labs adhered to timelines and maintained clear communication. Their technical expertise facilitated a smooth transition from our previous systems to Salesforce, with minimal disruption. Post-implementation, their support has been outstanding, providing assistance whenever needed. Overall, CX Labs has been a reliable partner in our business transformation, delivering tailored solutions that have empowered us to enhance customer experiences effectively. I highly recommend CX Labs to any organization seeking a strategic Salesforce implementation that can align well with their business goals.

Our internal customers went from Hating Salesforce to loving it as a tool thanks to our engagement with CX Labs LLC