Comet CX - Leading Salesforce Marketing Cloud Partner

Nathan and his team at Comet were awesome - highly recommended!

We engaged Comet CX to implement Salesforce CRM and integrate it with our Shopify platform to improve visibility across sales, operations, and customer data. Comet CX stood out for their professionalism, responsiveness, and their ability to quickly understand our business requirements at both a technical and operational level. Their team communicated clearly with stakeholders across all levels of the organization throughout the implementation and provided structured training to ensure teams were confident and well prepared during the launch period. The project involved Salesforce CRM and Shopify integration, with a strong focus on data flow, process clarity, and scalability. Deliverables were consistently high quality, and we were kept well informed at every stage of the project. Feedback was easy to provide, and the team responded promptly with practical solutions. Costs, timelines, and effort were transparent throughout, which made the engagement smooth and predictable.

Having had a disastrous experience with our previous partner, Comet CX were an absolute saviour to us as a business and the implementation of Marketing Cloud. They swooped in with very little notice to fix the most urgent issues and get us back on track, and in later stages helped us achieve the goals we had originally set out, while keeping our data clean, structured, and composable. I don't say this lightly: had we not had Comet CX's support from that crucial moment, I doubt we would have proceeded with Marketing Cloud long term. I would (and have) recommend Comet CX to everyone who's integrating a Salesforce product into their business.

Great customer service and very responsive

We partnered with CometCX for the implementation of our Salesforce Marketing Cloud Personalisation (SFMC Personalisation) product. Our goal is to utilise SFMC Personalisation to improve the prospective student experience with personalised content, aiming to boost engagement and conversion rates. Choosing CometCX as our implementation partner was strategic, aimed at accelerating our personalisation initiatives, tapping into specialised domain knowledge, and freeing up our internal resources. CometCX brought not just their technical know-how but also valuable strategic guidance right from the start. Their flexibility in adjusting to our timeline was much appreciated, helping us navigate resourcing and external challenges smoothly. Just as important is their team's friendliness and approachability making interactions not only productive but enjoyable too. We have since engaged with CometCX on another large project confident in their ability to deliver long-term value.

Comet was a fantastic partner for us in rebuilding our marketing preference centre. The project was managed professionally in a timely manner with all stakeholders engaged throughout the process. They also ensured they had an intimate understanding of our systems and processes before proceeding with the proposed solution to help mitigate any risks. It also set the table for partnering with them through a retainer-type model for our marketing automation roadmap.

Throughout the project we've had a few scope changes, and nothing was ever too much for the Comet team. They kept the entire business engaged and took us all on the Salesforce journey, and kept us confident with their Salesforce knowledge and ability to solution anything that we sent their way.

Comet CX Agency takes great care and ownership of not only the project deliverables but also the overall success of the business. The team's strengths lie in communication, process documentation, and considerations for the business's total tech stack and ecosystem and how Salesforce will interact with this.

Excellent communication and always ahead of the game! The best partners out there.

Jeff and Grant have been very helpful. Although we have delay due to SSL certificates by salesforce, comet has still managed to get our system set up in Salesforce. They have done a great job.