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WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter
Salesforce-native dialer, WhatsApp Business calls, and AI call analysis
- Industries
- Engineering, Construction, & Real EstateFinancial ServicesProfessional Services
- Business Need
- SalesCustomer ServiceTelephony
- Requires
- Sales CloudService CloudAgentforce
- Compatible With
- Sales CloudService Cloud
Salesforce-native CTI, dialer, and WhatsApp Business calling with AI call analysis built in. Every call and transcript becomes a native Salesforce record the moment it happens. Click-to-call, power dialer, IVR, recording, and BYOA telephony at cost.
Highlights
Native Salesforce CTI, not an integration Built as a native Salesforce managed package on Lightning. No plugins, iFrames, middleware, or sync layer. Every call and transcript becomes a native Salesforce record the moment it happens.
AI call analysis, included Transcripts, sentiment, and summaries are written to the call record automatically. Transcripts at every tier; full analysis from Professional up. No add-on, no per-minute AI fees.
WhatsApp Business calling Place WhatsApp Business voice calls from any Salesforce record, alongside standard telephony. Reach customers on the channel they answer, logged like every other call.
Click-to-call and power dialer Call from any record with one click, or run a power dialer through a list. Screen pops, call controls, and dispositions live inside Lightning Experience.
Automatic call logging Calls, outcomes, notes, and recordings log themselves to Salesforce in real time. Reps stop typing after-call notes, and your pipeline data stays complete.
BYOA telephony at cost Bring your own Twilio account and pay the carrier directly, at cost, with no WorkDial markup on minutes. Trial calling is provided so you can start before setting up Twilio.
Your data, your org Records are native to your Salesforce org, and you choose where recordings live: native Salesforce Files, your own Twilio, or your own cloud storage. WorkDial keeps no copy of its own.
Recording, IVR, and routing Record calls, route with IVR and queues, and give supervisors live monitoring and barge-in. Everything a Salesforce-only team needs, without a separate phone system.
Live in a day, trial free Install from AppExchange and connect in a day, not months. Start a 14-day free trial of Professional with AI call analysis on, no credit card required.
Provider Details
ValueText | WorkDial
ValueText is the first multi-channel messaging app designed for Salesforce, and WorkDial is its calling app — together, the complete Salesforce-native communication stack. With ValueText, send and receive SMS, WhatsApp, Webchat, and AI Agent messages directly in Salesforce, from one-to-one conversations to bulk texting, automation, and bots. With WorkDial, click to call from any record, run a power dialer, or place WhatsApp Business voice calls — every call, recording, transcript, and sentiment lands as a native Salesforce record as it happens. AI call analysis is included in the seat, telephony is bring-your-own-Twilio at cost, and there is no seat minimum. Used by sales, marketing, and support teams in over 40 countries, including Yamaha, Fujifilm, and Legrand, across Technology, Financial Services, Insurance, Education, Healthcare, Real Estate, Government, and more. We listen to our customers and never stop improving, with multiple major releases every year — just read the numerous 5-star reviews from our happy customers. BOOK YOUR PERSONAL DEMO TODAY: https://valuetext.io/demo https://workdial.io/meet
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Per user, per month, billed annually; monthly is annual plus 22%. No seat minimum, no add-ons, AI call analysis included. Telephony is BYOA (your own Twilio) at carrier cost, no markup. Professional: 14-day free trial, no card.
Core
$28 USD/user/month
Free trial available for 14 days
Professional
$59 USD/user/month
Free trial available for 14 days
Enterprise
$99 USD/user/month
Lowest Starting Price