WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter

Smooth CTI Experience Within Salesforce

WorkDial has made our calling process much simpler by bringing the complete CTI experience directly into Salesforce. Our team can make and receive calls without switching between applications, while customer information and call activity remain accessible within Salesforce.

Powerful Salesforce Communication Solution with Excellent Support

We’ve been using ValueText along with WorkDial, and it has made managing customer communication much easier for our team. Having voice calls, SMS, and WhatsApp available directly within Salesforce means our users can manage conversations without constantly switching between different platforms. The Salesforce integration is smooth, the interface is easy to use, and having call activity and customer conversations captured in one place has helped our team stay organised and improve follow-ups. The AI-powered call transcription is also a great addition for keeping track of important conversations. What really stands out is the support. The team is responsive, knowledgeable, and quick to help whenever we have questions or need assistance. Overall, it’s a reliable and practical solution for businesses that want to bring their customer communications together inside Salesforce.

A Reliable All-in-One Communication Platform for Salesforce

We've been on ValueText for several years, and recently added WorkDial from the same team. The combination means we can use a single phone number for SMS, WhatsApp messaging, and voice calls, all directly from Salesforce. The best part is that every conversation is automatically recorded and transcribed with AI. Support has been excellent throughout

Seamless Salesforce CTI Integration

We have had a good experience with Native CTI. It brings the calling experience into Salesforce in a simple and practical way, which means the team does not need to keep switching between different systems during the day. The call controls are easy to use, and having call activity and customer context available in Salesforce has made it easier for our sales and service teams to stay organised and follow up properly. The team behind the product has also been helpful and responsive whenever we needed support. Overall, it is a solid solution for businesses looking to connect their telephony with Salesforce without making the user experience complicated.

Excellent Salesforce-Native CTI Solution for Seamless Customer Communication

Two months into using WorkDial with our 8-user team, the experience has been excellent. The setup was straightforward, and we were up and running faster than expected without disrupting our existing Salesforce workflows. We haven’t faced any issues since go-live. What stands out the most is the support team — they’re responsive, helpful, and always follow through. Definitely a great option for teams looking for a reliable calling solution within Salesforce.