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WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter
Salesforce-native dialer, WhatsApp Business calls, and AI call analysis
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects
- Custom Tabs
- Custom Apps
Lightning Components
- Global
- App Builder
- Community Builder
Compatibility
- Required Salesforce ProductsThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Sales CloudService CloudAgentforce
- Compatible Salesforce ProductsThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Sales CloudService Cloud
- Salesforce Editions
- EnterpriseUnlimitedDeveloper
- Supported Languages
- ArabicEnglishFrenchGermanItalianJapaneseKoreanSimplified ChineseSpanish
Additional Requirements
Requires a Salesforce org on Lightning Experience (Professional, Enterprise, Unlimited, or Performance; not Essentials). Production calling uses your own Twilio account (BYOA) at carrier cost, no markup. A modern browser and a headset are required.