JB Case Scheduler

Often, your customer service cases need follow-up in the future. Salesforce does not allow cases to resurface at a later time. JB Case Scheduler solves this problem. It enables service agents to schedule a case for follow-up in the future. No need to create tasks or manually create reminders; just let JB Case Scheduler do its job and present the case at the time you set. You can rely on the JB Case Scheduler to ensure consistent handling of planned case activity. Agents do not need to perform separate planning tasks and cannot forget or misplace follow-up cases. This means you can confidently live up to the promises you make to your customers.