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JB Case Scheduler

Schedule cases to be picked up in the future

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Free  

Never requires payment

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Business Need
Productivity
Customer Service
Requires
Service Cloud
Compatible With
Service Cloud

JB Case Scheduler enables service agents to schedule a case for follow-up in the future. No need to create tasks or manually create reminders; just let JB Case Scheduler do its job and present the case at the time you set.

  • Walkthrough of how an agent schedules a case for future follow-up in Salesforce Service Cloud

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Journey Builders - Case Scheduler/v1.13 1.13.0
Listed On
01/23/2025
Latest Release
01/23/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package
Lightning App Builder
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.13.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
01/17/2025

Additional Details

Often, your customer service cases need follow-up in the future. Salesforce does not allow cases to resurface at a later time. JB Case Scheduler solves this problem. It enables service agents to schedule a case for follow-up in the future. No need to create tasks or manually create reminders; just let JB Case Scheduler do its job and present the case at the time you set. You can rely on the JB Case Scheduler to ensure consistent handling of planned case activity. Agents do not need to perform separate planning tasks and cannot forget or misplace follow-up cases. This means you can confidently live up to the promises you make to your customers.

Need help?

Journey Builders

Leiden

Visit the FAQ section on our website https://journeybuilders.eu/salesforce-jb-case-scheduler/#faq or ask your question using the contact form: https://journeybuilders.eu/contact/

Support Phone+31643057941
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