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b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension

By Bucher + Suter

Provide call escalation to your customers with Agentforce and b+s Connects

No Ratings
Free  

Never requires payment

Industries
Horizontal Product
Business Need
Sales
Productivity
Customer Service
Requires
Agentforce
Compatible With
Sales Cloud
Service Cloud
Financial Services Cloud

Seamlessly integrated with Salesforce Agentforce, this feature allows customers to escalate from a chatbot to a human agent via a callback request, ensuring a smooth transition with full interaction context preserved.

  • Seamless Agentforce-bot-to-human-agent escalation in action

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Agentforce
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Financial Services Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
b+s Callback Scheduler Agentforce Action/v 1.0 1.0.0
Listed On
01/13/2025
Latest Release
01/13/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
01/10/2025

Additional Details

Seamlessly integrating b+s Connects for Service Cloud Voice with Salesforce Agentforce, this feature allows customers to escalate from a chatbot to a human agent via a callback request, ensuring a smooth transition with full interaction context preserved. Core Features - Escalation with contextual awareness. This Agenforce action provides your human agents with the details they need to provide great service from the get-go. - Scalable & secure, this extension is built for mid-to-large contact centers, compliant with data standards. - Streamlined setup that provides for a quick integration with b+s Connects for Service Cloud Voice. Business Benefits - Enhance customer satisfaction with minimal wait times. - Optimize agent productivity through interaction continuity. - Manage peak demand efficiently across industries.

Need help?

Bucher + Suter

Worblaufen, Switzerland | Denver, CO, USA

Support Phone+1-800-917-9060
Other ResourcesEmailTerms & Conditions