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b+s Connects for Service Cloud Voice | Agentforce Callback Escalation Extension

By Bucher + Suter

Provide call escalation to your customers with Agentforce and b+s Connects

No Ratings
Free  

Never requires payment

Industries
Horizontal Product
Business Need
Sales
Productivity
Customer Service
Requires
Agentforce
Compatible With
Sales Cloud
Service Cloud
Financial Services Cloud

Seamlessly integrated with Salesforce Agentforce, this feature allows customers to escalate from a chatbot to a human agent via a callback request, ensuring a smooth transition with full interaction context preserved.

  • Seamless Agentforce-bot-to-human-agent escalation in action

Highlights

Minimize wait times during peak hours.

Enhance customer satisfaction with personalized human engagement when your customers require it most.

Ensure continuity with comprehensive interaction history.

Provide your human agents with the context they need from your Agentforce Agent to make their customer interaction painless.

Provider Details

Bucher + Suter
Worblaufen, Switzerland | Denver, CO, USA
Social Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
Pledge 1%
Founded
1981
Website
Email
Phone
800-917-9060

Contact centers are under pressure to improve service quality while reducing cost to serve. Disconnected systems, fragmented data, and manual workflows make that difficult. Bucher + Suter helps you make your contact center and Salesforce work as one system. As a contact center transformation partner, we connect Cisco platforms, including UCCX, UCCE, and Webex Contact Center, with Salesforce and the wider service ecosystem, aligning routing, agent experience, data, and workflows so performance improves across every interaction. Our solutions go beyond CTI to create a unified, omnichannel service environment with better agent context, less manual work, and seamless customer journeys. As an Agentforce Contact Center consulting partner, we help design and operationalize AI-driven service models within Salesforce. We stay accountable beyond go-live, continuously improving how your systems perform so your contact center runs more efficiently and delivers measurable value over time.

Pricing Details

Free

You can fully use this solution without payment.

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