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Transform Customer Service with Enreach for Service Cloud Voice

By Enreach

Integrate telephony with Salesforce for AI-enhanced customer service

No Ratings
Starting at €19.5   EUR/user/month

Discounts available for nonprofits

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Industries
Horizontal Product
Business Need
Sales
Productivity
Customer Service
Requires
Sales Cloud
Service Cloud

Enreach for Service Cloud Voice integrates telephony with Salesforce. Empower your agents with AI-driven insights, real-time call transcription, and a 360° customer view. For seamless omnichannel communication and exceptional customer experiences.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
Enreach for Salesforce Service Cloud Voice/ver 2026.2.0 2026.2.0
Listed On
12/16/2024
Latest Release
04/24/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 5
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 5
App Builder: 0
Community Builder: 0
Languages
English
Finnish
Swedish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.3.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/27/2023

Additional Details

By embedding voice channels within Salesforce, this solution creates a unified workspace where agents can access customer data and tools without switching systems. Enreach powers Salesforce’s Einstein AI by delivering the comprehensive call data it needs to generate smart recommendations, next-best actions, and actionable insights. This seamless integration ensures that your AI-driven tools are always working with the most accurate and up-to-date information. Real-time transcription and AI insights allow agents to focus on delivering exceptional service, while Sales and Service Cloud users can track all phone interactions alongside digital channels. Every interaction is automatically logged in Salesforce, ensuring a complete view of your customer journey. With advanced voice management tools, including IVR creation, voice queues, and analytics, Enreach makes it easy to customize workflows and monitor operations in real time. Whether you’re enhancing customer service or driving sales engagement, Enreach is your trusted partner for scalable and efficient solutions.

Need help?

Enreach

Helsinki, Finland

Support Phone+358 40 450 3001
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