MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Hootsuite Social Customer Care

By Hootsuite

Deliver even better social customer care with Hootsuite and Salesforce

Paid Add-On Required  

Payment required for external services or products

Industries
Consumer Goods
Financial Services
Healthcare & Life Sciences
Business Need
Productivity
Customer Service
Marketing
Requires
Service Cloud
Compatible With
Service Cloud

Connect social data directly to Salesforce to keep customers happy and drive real business impact. Share customer insights and interaction history, streamline workflows, and automate tasks - so your teams can deliver exceptional customer experiences.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Enterprise
Unlimited

App Details

Version
HootsuiteCloud/Release 1.1.0
Listed On
07/10/2024
Latest Release
12/16/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 11
Custom Tabs: 4
Custom Apps: 1
Lightning Components
Global: 2
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/12/2024

Additional Details

All your messages, all in one place. Hootsuite Social Customer Care connects your social engagements with Salesforce to power social media customer service, social selling, and social commerce — reducing workload and boosting customer satisfaction. Streamlined workflows and case routing Respond to customer inquiries across social channels directly in Salesforce. Manage social media customer service cases without leaving the platform, improving collaboration between social and customer care teams. A 360° view of customer insights Enrich CRM profiles with social data to understand customers better — from purchase intent to sentiment — supporting both social selling and social commerce. With embedded conversational AI, agents focus on high-value interactions while the bot delivers accurate, contextual responses. Scale your operation effectively Leverage customer service automation tools like Saved Replies, Assign Ownership, and Agent Collision Avoidance. Combined with conversational AI, teams respond faster and cut manual effort. Ensure robust data security and compliance to build trust and reliability

Need help?

Hootsuite

If you need help or support please reach out to us on our website https://www.hootsuite.com/help#contact-us

Other ResourcesEmailTerms & Conditions