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Hootsuite Social Customer Care
Deliver even better social customer care with Hootsuite and Salesforce
- Industries
- Consumer GoodsFinancial ServicesHealthcare & Life Sciences
- Business Need
- ProductivityCustomer ServiceMarketing
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Connect social data directly to Salesforce to keep customers happy and drive real business impact. Share customer insights and interaction history, streamline workflows, and automate tasks - so your teams can deliver exceptional customer experiences.
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Seamless Integration and Excellent Support!
We’ve been using the Hootsuite integration with Salesforce, and it is a game-changer for our social media management! The setup and installation were incredibly straightforward and hassle-free, even for a beta version. The integration will allow our team to manage all of our social media accounts from one central place within Salesforce. The product itself is clean and user-friendly, which will make adoption across the team very smooth especially due to the look and feel being very close to what is already existing on the native Hootsuite App. We’re also impressed with how responsive and efficient the technical support team is—they’ve been quick to resolve any questions we had and really ensured we were getting the most out of the tool. Highly recommended for any business looking to unify their social media and CRM efforts!