Help & Support

Elevate Your Agents with AgentExchange Solutions

Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Visit Salesforce Help

Give Us Feedback

Salesmsg: Text, Call & Automate | Native Salesforce SMS App

Text, Call, Send Mass SMS + Ringless Voicemails Without Leaving Salesforce

Overview

Send SMS and make calls from any Salesforce record without switching tools. Two-way texting, built-in calling, Flow automation, and shared team inbox. Works with Lightning and Classic. 14-day free trial.

See How Salesmsg: Text, Call & Automate | Native Salesforce SMS App Works

Two-Way Texting from Any Salesforce Record Send and receive SMS and MMS from Leads, Contacts, Opportunities, Cases, Campaigns, and custom objects. Every message logs to Salesforce Activities automatically, no manual entry, no copy-paste.
Built-In Calling on Your SMS Number Make and receive calls inside Salesforce using the same number you text from, with click-to-call from any record, IVR routing, call recordings, voicemail logging, and AI-generated transcripts all synced automatic
Broadcasts and Campaigns Send personalized mass texts directly from Salesforce list views and Campaigns, and run multi-step drip sequences with automated contact enrollment based on CRM activity, all without leaving Salesforce.
Salesforce Flow Automation Trigger personalized SMS based on record changes, stage moves, or field updates using native Salesforce Flow actions, with options to send as the record owner, apply tags, enroll contacts, and sync data. No code required.
AI Agents Deploy AI agents that respond to inbound messages, qualify leads, answer FAQs, and book meetings around the clock, with response times under 1 minute and an 88% lift in response rate vs. manual follow-up.
AI Message Assistant Use AI to write, rewrite, adjust tone, or summarize any conversation directly inside the Salesmsg widget in Salesforce, turning bullet points into ready-to-send messages in seconds.
Shared Team Inbox All texts and calls land in one shared inbox visible to your entire team, with conversation assignment, internal notes, and routing by contact owner, keyword, or team availability so nothing gets missed.
Reporting and Analytics Track message delivery, reply rates, call activity, and campaign performance in real time inside Salesforce, giving sales, marketing, and support teams full visibility into what's working and where conversations are converti
10DLC, TCPA, and HIPAA Compliance Salesmsg keeps your team fully compliant with built-in 10DLC registration, automatic opt-out handling, per-contact opt-in tracking, and timestamped message logs on every record, covering TCPA, SOC2 and HIPAA requirements

Sales and support teams lose deals when communication lives outside the CRM. Salesmsg fixes that. With Salesmsg embedded inside Salesforce, your reps text, call, and automate follow-ups from the same record they're working in. No tab-switching, no manual logging, no dropped context. Every message and call syncs to the contact timeline instantly. And because Salesmsg is built for how Salesforce teams work, no individual integration is needed. The owner connects all members automatically. What your team can do: • Send 1:1 or broadcast SMS/MMS to leads, contacts, opportunities, or custom objects with merge fields that make bulk feel one-to-one • Click-to-call with auto activity logging, recording, and AI transcripts synced to CRM • Deploy AI agents to handle inbound chats, qualify leads, and route hot prospects to the right rep • Build multi-step SMS automations in Salesforce Flow Builder triggered by stage changes, new leads, or deal stalls • Shared inboxes, canned responses, and scheduling keep reps consistent • Bulk SMS/MMS and ringless voicemail at scale with 98% deliverability • Stay compliant with built-in opt-out management and 10DLC support