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Resonate CX | NPS, CSAT, 5-Star, & CES Surveys for Salesforce

Seamlessly Integrate Voice of Customer (VoC) into Your CRM

Overview

Resonate CX accelerates customer engagement with NPS, CSAT, 5-Star, and CES surveys in Salesforce, using AI and sentiment analysis for market growth. Globally used by leading firms to boost satisfaction and gain a competitive edge.

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See How Resonate CX | NPS, CSAT, 5-Star, & CES Surveys for Salesforce Works

  • Easy Setup & Guaranteed CX Success

  • Clear and upfront pricing

  • Integrate customer feedback directly to Salesforce

  • Automate your surveys and get high response rates

  • Achieve service recovery through streamlined closing the loop process

  • Upgrade your analytics capabilities for clear insights

With Resonate.CX, transform unstructured feedback into insights using advanced AI and machine learning, conducting root cause analysis, and empowering your team to act swiftly. ✔ Automate the Mundane: Turn your CRM into a customer delight machine with seamless integration, automating feedback collection and transforming data into actionable insights. ✔ Achieve High Response Rates: Gather essential feedback through brand-aligned surveys (NPS, CSAT, CES), ensuring high response rates and valuable insights. ✔ Enhance Service Recovery: Automatically generate Salesforce cases, ensuring timely follow-up, issue resolution, and service recovery. ✔ Upgrade Analytics Capabilities: Gain access to advanced text analytics, NPS topics & themes analysis, CX score trendlines, leaderboards, and more, saving time and providing clear next steps. ✔ Easy Setup Get optimized with the fastest CX onboarding you’ll ever experience. ✔Guaranteed CX Success Our dedicated Customer Success Managers will guide you throughout your journey. Ready to transform your CRM? Contact us at product@resonatesolutions.com.au or visit www.resonate.cx

Categories

Business Needs
Case Management
Surveys
Dashboards & Reports
Industries
Financial Services
Healthcare & Life Sciences
Retail
Personas
Business Operations Manager
Executive
Marketer
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Salesforce Mobile