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Resonate CX | NPS, CSAT, 5-Star, & CES Surveys for Salesforce

By Resonate CX

Seamlessly Integrate Voice of Customer (VoC) into Your CRM

No Ratings
Paid Add-On Required  

Free to Install. Discounts available for nonprofits.

Try It
Industries
Financial Services
Healthcare & Life Sciences
Retail
Business Need
Case Management
Surveys
Dashboards & Reports
Requires
None

Resonate CX accelerates customer engagement with NPS, CSAT, 5-Star, and CES surveys in Salesforce, using AI and sentiment analysis for market growth. Globally used by leading firms to boost satisfaction and gain a competitive edge.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
ResonateCXIntegration/AppExchange v1.2.0 1.2.0
Listed On
03/05/2026
Latest Release
03/05/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 4
Custom Tabs: 3
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.2.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/06/2025

Additional Details

With Resonate.CX, transform unstructured feedback into insights using advanced AI and machine learning, conducting root cause analysis, and empowering your team to act swiftly. ✔ Automate the Mundane: Turn your CRM into a customer delight machine with seamless integration, automating feedback collection and transforming data into actionable insights. ✔ Achieve High Response Rates: Gather essential feedback through brand-aligned surveys (NPS, CSAT, CES), ensuring high response rates and valuable insights. ✔ Enhance Service Recovery: Automatically generate Salesforce cases, ensuring timely follow-up, issue resolution, and service recovery. ✔ Upgrade Analytics Capabilities: Gain access to advanced text analytics, NPS topics & themes analysis, CX score trendlines, leaderboards, and more, saving time and providing clear next steps. ✔ Easy Setup Get optimized with the fastest CX onboarding you’ll ever experience. ✔Guaranteed CX Success Our dedicated Customer Success Managers will guide you throughout your journey. Ready to transform your CRM? Contact us at product@resonatesolutions.com.au or visit www.resonate.cx

Need help?

Resonate CX

Sydney, New South Wales, Australia

For support and inquiries, contact us through the following channels below: Email: product@resonatesolutions.com.au Phone: Sydney: +61 2 9957 9400 London: +44 2078 463932 New York: +1 332 895 6179

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