Afcc Setup Coordinate
Salesforce, Inc.
- Headquarters
- Employees
Salesforce is an enterprise software company providing an integrated AI CRM platform that brings together autonomous agents, unified data, and Customer 360 applications to help companies connect with their customers.
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Related Skills
Salesforce, Inc.
Coordinates end-to-end setup of an Agentforce Contact Center voice channel: gathers country and phone-number-type selections, procures a chosen number, resolves its CommunicationChannelLine, verifies the number is live, and creates an active PstnVoice Mes
Categories
Agentforce Content
Salesforce, Inc.
Create reusable agent users for Omni-Channel setup and routing validation. TRIGGER when users ask to create Omni agents, provision Omni test users, seed sandbox users for routing, create Omni-Channel routing agents, or repair missing demo agents. DO NOT T
Categories
Agentforce Content
Salesforce, Inc.
Use to enable the five Omni-Channel base settings on a Salesforce org via the Metadata API. The canonical writer scripts/configure-and-report.sh detects, deploys, and re-verifies in one call (run mode) or detects only (plan mode); it is idempotent (deploy
Categories
Agentforce Content
Salesforce, Inc.
Use to verify or create a Queue on a Salesforce org for a routable sObject (Case | Incident | MessagingSession | VoiceCall), discovered via its QueueSobject binding rather than by hardcoded name. Reuses whatever queue already routes the target sObject; wi
Categories
Agentforce Content
Salesforce, Inc.
Use to create or update a QueueRoutingConfig record on a Salesforce org via the Data API (idempotent SOQL detect + REST upsert). Naming is target-derived: Case→Case_Routing_Config, VoiceCall→Voice_Routing_Config, Incident→Incident_Routing_Config, Messagin
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Agentforce Content
Salesforce, Inc.
Use to bind agent users into a Salesforce Queue via GroupMember Data API POSTs, with SOQL-based idempotency (safe re-run — only inserts missing bindings). Binds either the generated demo agents (agent{1..N}.<suffix>@example.com) or an explicit list of rea
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Agentforce Content
Salesforce, Inc.
Create the standard Available and Busy presence statuses needed for Omni-Channel routing. TRIGGER when users ask to deploy Omni presence statuses, configure agent availability, deploy Omni status metadata, create an Available status for Case, Incident, Me
Categories
Agentforce Content
Salesforce, Inc.
Assign the required Omni permission sets to provisioned agent users. TRIGGER when users ask to assign Omni permissions to agents, grant Omni-Channel access, add Omni_Agent permissions, repair missing Omni permission assignments, or prepare agents to use t
Categories
Agentforce Content
Salesforce, Inc.
Use to enable or verify the Omni-Channel sidebar on a Lightning console app. Triggers: enable the Omni sidebar, pin Omni-Channel in a console app, configure the Omni sidebar, turn on the Omni-Channel utility region, verify the pinned Omni widget. Do not u