Service Helpagent Coordinate

Salesforce, Inc.

Build, modify, audit, repair, optimize, debug, and deploy agents with Agentforce Agent Script. TRIGGER when: user creates, reviews, or changes .agent files or aiAuthoringBundle metadata; asks to fix AgentScript, audit an existing agent, run an AgentScript

Salesforce, Inc.

ALWAYS USE THIS SKILL to assign permission sets to org users. Assign one or more permission sets to org users using the sf org assign permset command. TRIGGER when the user asks to assign, grant, give, add, or apply permission sets to users, admins, speci

Salesforce, Inc.

Creates, modifies, or manages Salesforce Experience Cloud LWR sites via DigitalExperience metadata. Always trigger when the tasks involve LWR sites configurations, e.g. creating/modifying pages/routes/views/theme layouts/branding sets, previewing sites, o

Salesforce, Inc.

Salesforce Connected Apps and External Client Apps OAuth configuration with 120-point scoring. Use this skill to configure OAuth flows, JWT bearer auth, Connected Apps, and External Client Apps in Salesforce. TRIGGER when: user configures OAuth flows, JWT

Salesforce, Inc.

Salesforce DevOps automation using sf CLI v2. TRIGGER when: user deploys metadata, creates/manages scratch orgs or sandboxes, sets up CI/CD pipelines, or troubleshoots deployment errors with sf project deploy. DO NOT TRIGGER when: writing Apex code (use p

Salesforce, Inc.

Wires an existing, active Agentforce agent to a channel by resolving a fallback queue, setting up inbound routing (either PATCH SessionHandlerId on the MessagingChannel, or an inbound RoutingFlow for Voice/Email), and optionally configuring outbound escal

Salesforce, Inc.

Coordinates end-to-end setup of an Agentforce Contact Center voice channel: gathers country and phone-number-type selections, procures a chosen number, resolves its CommunicationChannelLine, verifies the number is live, and creates an active PstnVoice Mes

Salesforce, Inc.

Deploys an Agentforce Concierge portal on an LWR Experience Cloud site: provisions the site, configures Concierge components, sets up branding, wires the agent, enables guest access, and publishes. Use when the user wants to stand up a Help Portal / Agent

Salesforce, Inc.

Configures and deploys enhanced chat Messaging Channels for Messaging for In-App and Web (MIAW). Use when the user needs to create, deploy, and activate a messaging channel configured with Omni-Channel Flow, Omni-Channel Queue, User, or Agentforce Service

Salesforce, Inc.

Configures Embedded Messaging Deployments for Messaging for In-App and Web (MIAW). Use when the user needs to create a new embedded messaging deployment from scratch using Connect API with defaults, or update an existing deployment's settings using Metada

Salesforce, Inc.

Integrates a Messaging for In-App and Web (MIAW) Embedded Messaging chat widget into an Experience Cloud site by patching the site's LWR or Aura page bundle, deploying, publishing, and verifying guest access. Use when the user wants to embed messaging on