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Service Itsm Agentic Setup Configure
Salesforce
- Headquarters
- Employees
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Related Skills
Salesforce
Single entry point for the Unified Catalog Service Process lifecycle in Salesforce — find and deploy Service Process templates, create a Service Process from scratch, activate one, or organize it under a catalog category. It discovers the platform's own g
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Agentforce Content
Salesforce
Orchestrator for setting up Agentforce in Salesforce Service Cloud ITSM — Agentforce Studio enablement, the IT Service Fulfiller agent, the IT Service Employee agent, and specialized employee agents. Use when the user asks to set up Agentforce for ITSM, e
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Agentforce Content
Salesforce
Orchestrator skill for enabling CMDB (Configuration Management Database) end-to-end in Service Cloud ITSM against a production or sandbox org. Use when the user asks to set up CMDB, enable Configuration Management Database, configure the ITSM CMDB, onboar
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Agentforce Content
Salesforce
Orchestrator skill for setting up Incident Management features in Salesforce Service Cloud ITSM. Use when the user asks to set up incident management, configure ITSM incident features, wants a guided walkthrough of incident management configuration, or as
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Agentforce Content
Salesforce
Top-level interactive coordinator for Employee Service (ITSM) channel setup. Presents menu of channel setup options (Portal, Teams, Slack) and delegates to the corresponding skill. Use this for: 'setup ITSM channels', 'configure employee service channels'