Service Itsm Agentic Setup Incident Management

Salesforce, Inc.

ALWAYS USE THIS SKILL to assign permission sets to org users. Assign one or more permission sets to org users using the sf org assign permset command. TRIGGER when the user asks to assign, grant, give, add, or apply permission sets to users, admins, speci

Salesforce, Inc.

Grant a specific user access to CMDB (Configuration Management Database) data in Service Cloud ITSM against a production or sandbox org by assigning the license-backed CMDB permission sets (Configuration Item Reader, Owner, Type Reader, Type Manager) and

Salesforce, Inc.

End-to-end Incident SLA setup for Service Cloud ITSM — the policy's Business Hours (reuse a named schedule, or create one from described hours or a time zone), MilestoneTypes, an Incident-scoped SLA Policy (SlaProcess), Milestones with criteria, and the E

Salesforce, Inc.

Resolve missing ITSM Intelligence invocable actions so a Fulfiller NGA agent can activate. Reads which of the three Core Fulfiller persona permsets (IncidentFulfiller, ProblemFulfillerPermSet, ChangeRequestFulfillerPermSet) are provisioned, then assigns t

Salesforce, Inc.

Configures the Incident Priority Matrix for Salesforce ITSM through the sf CLI — enabling or disabling the matrix, shaping the Impact x Urgency grid that derives Priority on Incident records, toggling the manual-override preference, and reading or setting