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Service Itsm Agentic Setup Incident Sla Configure
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Salesforce
- Headquarters
- Employees
Contact
Legal
Related Skills
Salesforce
Reads and toggles the master Incident Management setting on a Salesforce ITSM org — the org-level switch that turns Incident Management on or off. Reads current state before writing, is idempotent, and requires explicit user confirmation before any change
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Service Cloud
Agentforce Content
Salesforce
Configures the Incident Priority Matrix for Salesforce ITSM through the sf CLI — enabling or disabling the matrix, shaping the Impact x Urgency grid that derives Priority on Incident records, toggling the manual-override preference, and reading or setting
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Service Cloud