Service Itsm Teams Configure
Salesforce, Inc.
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- Employees
Salesforce is an enterprise software company providing an integrated AI CRM platform that brings together autonomous agents, unified data, and Customer 360 applications to help companies connect with their customers.
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Salesforce, Inc.
Create / provision / set up a NEW Digital Experience (Communities) / Experience Cloud site — employee service, IT support, help desk, HR, customer, and partner portals — via the headless-360 MCP site-creation APIs. Use whenever a user asks to create/provi
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Agentforce Content
Salesforce, Inc.
Top-level interactive coordinator for Employee Service (ITSM) channel setup. Presents menu of channel setup options (Portal, Teams, Slack) and delegates to the corresponding skill. Use this for: 'setup ITSM channels', 'configure employee service channels'
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Agentforce Content
Salesforce, Inc.
Enable Swarming for Employee Service (ITSM) in Salesforce — the Salesforce Go feature service-cloud-swarming that lets IT Desk agents pull in subject-matter experts to collaboratively resolve incidents in real time. Use this for: 'turn on swarming', 'enab
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Agentforce Content
Salesforce, Inc.
Configure the embedded Agentforce Employee Agent so it replies inside the Microsoft Teams ITSM custom client ('Salesforce Employee Assist' / 'Ask AI Agent'). Use this for: 'set up employee agent in Teams', 'embed Agentforce agent in Teams', 'make the IT S
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Agentforce Content
Salesforce, Inc.
Configure the "Set Up Salesforce IT Desk" checklist for Microsoft Teams Employee Service (ITSM) — the fulfiller/agent side, covering app enablement, marketplace install guidance, user access assignment, and Swarming collaboration-tool setup. Use this for:
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Agentforce Content
Salesforce, Inc.
Configure the "Set Up Salesforce IT Service" checklist for Microsoft Teams Employee Service (ITSM) — the employee side, covering app enablement, marketplace install guidance, user access assignment, and Digital Experience Site selection. Use this for: 'tu