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Service Omni Command Center Analyze

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Salesforce, Inc.

Headquarters
San Francisco, CA
Employees
80,000

Salesforce is an enterprise software company providing an integrated AI CRM platform that brings together autonomous agents, unified data, and Customer 360 applications to help companies connect with their customers.

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Salesforce, Inc. Website

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Related Skills

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    Service Omni Channel Setup Coordinate

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    Use to stand up Omni-Channel headlessly: base settings, users, service channels, routing configs, queues and members, presence statuses, permissions, supervisor configuration, and Case or VoiceCall routing flows. Reuses existing records and creates missin

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    Service Omni Supervisor Config Deploy

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    Use to stand up a headless Omni-Channel Supervisor Configuration by deploying the classic OmniSupervisorConfig (parent plus supervisor-user and queue companions) in one atomic Metadata API deploy, idempotent via the deploy state. Requires active superviso