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Service Omni Permission Set Assign

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Salesforce, Inc.

Headquarters
San Francisco, CA
Employees
80,000

Salesforce is an enterprise software company providing an integrated AI CRM platform that brings together autonomous agents, unified data, and Customer 360 applications to help companies connect with their customers.

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Related Skills

  • SkillSkill
    Salesforce
    Service Omni Agent Users Create

    Salesforce, Inc.

    Create reusable agent users for Omni-Channel setup and routing validation. TRIGGER when users ask to create Omni agents, provision Omni test users, seed sandbox users for routing, create Omni-Channel routing agents, or repair missing demo agents. DO NOT T

  • SkillSkill
    Salesforce
    Service Omni Presence Status Deploy

    Salesforce, Inc.

    Create the standard Available and Busy presence statuses needed for Omni-Channel routing. TRIGGER when users ask to deploy Omni presence statuses, configure agent availability, deploy Omni status metadata, create an Available status for Case, Incident, Me

  • SkillSkill
    Salesforce
    Service Omni Queue Members Assign

    Salesforce, Inc.

    Use to bind agent users into a Salesforce Queue via GroupMember Data API POSTs, with SOQL-based idempotency (safe re-run — only inserts missing bindings). Binds either the generated demo agents (agent{1..N}.<suffix>@example.com) or an explicit list of rea