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Service Omni Queue Deploy

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Salesforce, Inc.

Headquarters
San Francisco, CA
Employees
80,000

Salesforce is an enterprise software company providing an integrated AI CRM platform that brings together autonomous agents, unified data, and Customer 360 applications to help companies connect with their customers.

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Salesforce, Inc. Website

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Related Skills

  • SkillSkill
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    Service Omni Channel Setup Coordinate

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    Use to stand up Omni-Channel headlessly: base settings, users, service channels, routing configs, queues and members, presence statuses, permissions, supervisor configuration, and Case or VoiceCall routing flows. Reuses existing records and creates missin

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    Service Omni Queue Members Assign

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    Use to bind agent users into a Salesforce Queue via GroupMember Data API POSTs, with SOQL-based idempotency (safe re-run — only inserts missing bindings). Binds either the generated demo agents (agent{1..N}.<suffix>@example.com) or an explicit list of rea

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    Service Omni Queue Routing Config Deploy

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    Use to create or update a QueueRoutingConfig record on a Salesforce org via the Data API (idempotent SOQL detect + REST upsert). Naming is target-derived: Case→Case_Routing_Config, VoiceCall→Voice_Routing_Config, Incident→Incident_Routing_Config, Messagin