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Salesforce, Inc.
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Salesforce is an enterprise software company providing an integrated AI CRM platform that brings together autonomous agents, unified data, and Customer 360 applications to help companies connect with their customers.
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Salesforce, Inc.
Create reusable agent users for Omni-Channel setup and routing validation. TRIGGER when users ask to create Omni agents, provision Omni test users, seed sandbox users for routing, create Omni-Channel routing agents, or repair missing demo agents. DO NOT T
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Agentforce Content
Salesforce, Inc.
Assign the required Omni permission sets to provisioned agent users. TRIGGER when users ask to assign Omni permissions to agents, grant Omni-Channel access, add Omni_Agent permissions, repair missing Omni permission assignments, or prepare agents to use t
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Agentforce Content
Salesforce, Inc.
Use to verify or create a Queue on a Salesforce org for a routable sObject (Case | Incident | MessagingSession | VoiceCall), discovered via its QueueSobject binding rather than by hardcoded name. Reuses whatever queue already routes the target sObject; wi
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Agentforce Content
Salesforce, Inc.
Use to create or update a QueueRoutingConfig record on a Salesforce org via the Data API (idempotent SOQL detect + REST upsert). Naming is target-derived: Case→Case_Routing_Config, VoiceCall→Voice_Routing_Config, Incident→Incident_Routing_Config, Messagin