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Service Omni Skills Based Routing Configure

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Salesforce, Inc.

Headquarters
San Francisco, CA
Employees
80,000

Salesforce is an enterprise software company providing an integrated AI CRM platform that brings together autonomous agents, unified data, and Customer 360 applications to help companies connect with their customers.

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Related Skills

  • SkillSkill
    Salesforce
    Service Omni Agent Users Create

    Salesforce, Inc.

    Create reusable agent users for Omni-Channel setup and routing validation. TRIGGER when users ask to create Omni agents, provision Omni test users, seed sandbox users for routing, create Omni-Channel routing agents, or repair missing demo agents. DO NOT T

  • SkillSkill
    Salesforce
    Service Omni Base Settings Configure

    Salesforce, Inc.

    Use to enable the five Omni-Channel base settings on a Salesforce org via the Metadata API. The canonical writer scripts/configure-and-report.sh detects, deploys, and re-verifies in one call (run mode) or detects only (plan mode); it is idempotent (deploy